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AML & KYC Policy

Anti-Money Laundering & Know Your Customer · Player Information

Our Commitment

Trickless N.V. (the Company) operates under a licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/139/0125. As a licensed operator, we are required by law to maintain robust Anti-Money Laundering (AML) and Know Your Customer (KYC) standards.

This page explains what that means for you as a player — what information we may ask for, when we ask for it, and why. Our goal is to verify your identity, protect you from fraud, and ensure our platform is not misused for financial crime.

Who We Are

Trickless N.V. is registered in Curaçao with Company Number 160941, with its registered address at Zuikertuintjeweg Z/N, Curaçao. We are licensed and regulated by the Curaçao Gaming Authority (CGA) and comply with:

  • The National Ordinance on the Reporting of Unusual Transactions (NORUT)
  • The National Ordinance on Identification when Rendering Services (NOIS)
  • The AML-CFT-CFP Regulations (GS-U215-24-2-2) as enforced by the Curaçao Gaming Control Board

What We Collect When You Register

When you create an account with us, we collect the following information:

  • Full name
  • Country of residence
  • Residential address
  • Email address
  • Date of birth (to confirm you are 18 or over)
  • Confirmation that you accept our Terms and Conditions

You will be asked to verify your email address before you can access your account. This is a mandatory step.

Identity Verification (KYC)

Identity verification is a legal requirement. We apply it to all players, and full verification must be completed once your total transaction activity (deposits and withdrawals combined) reaches XCG 4,000 (≈ €1,912).

To verify your identity, you will be asked to provide:

  • A valid government-issued photo ID (passport, national identity card, or driver's licence) — both front and back
  • A recent proof of address — a utility bill or bank statement issued within the last three months, showing your name and current address

What happens while verification is in progress

While we are reviewing your documents, you can generally continue using your account. However, once you reach the XCG 4,000 (≈ €1,912) threshold:

  • If the threshold was reached by a deposit, you will not be able to make further deposits or withdrawals until verification is complete, but you can continue playing with funds already in your account
  • If the threshold was reached by a withdrawal request, your withdrawal won't be confirmed until verification is complete

If the required documents are not submitted within 30 days of reaching the threshold, we will suspend the account.

Source of Funds & Source of Wealth

In certain circumstances, we may ask you to provide information about where your funds come from. This is a regulatory requirement and is not intended to be intrusive — it is simply part of our obligation to ensure all funds on our platform are legitimate.

We may ask for one or more of the following documents as proof of your source of funds:

  • Salary — a recent payslip
  • Savings — certified savings certificate or bank statement
  • Sale of shares — bank statement showing receipt of funds
  • Sale of property — signed letter from a solicitor or estate agent
  • Inheritance — grant of probate including the estate value
  • Insurance payout — signed letter from the insurer
  • Gift — donor's proof of income
  • Gambling winnings — evidence of winnings from another verified platform

Deposits & Withdrawals

To protect you and comply with our regulatory obligations, the following rules apply to all payments:

  • Cash transactions are not accepted — all deposits and withdrawals must be made electronically
  • Credit is not permitted
  • Withdrawals are paid back to the same method used to deposit (whenever is possible) — for example, if you deposited by card, your winnings will be returned to that card
  • If your original deposit method cannot accept a return (e.g. a prepaid card), you might be asked to provide a bank statement confirming ownership of a bank account in your name, and the withdrawal will be processed to that account
  • Transfers between player accounts are not permitted

When you register a payment method, the name on the payment method must match the name on your account exactly. Payments from methods in a different name will not be processed.

Account Rules

To maintain the integrity of our platform and comply with our licence obligations:

  • You may only hold one account per brand. Duplicate accounts are not permitted and will result in account closure
  • If you change your name (e.g. following marriage), you must notify us and provide supporting documentation such as a marriage certificate or official name change certificate
  • If you need to update your account details, please contact our customer support team

Restricted Countries & Sanctions

We are required to apply enhanced checks to players from certain jurisdictions identified by the Financial Action Task Force (FATF) or subject to international sanctions. Players from such countries may be asked for additional verification or may not be permitted to register.

We regularly review the FATF lists and applicable sanction lists (including those issued by the United Nations Security Council) to ensure our platform remains compliant. If you believe your country has been incorrectly flagged, please contact our support team.

Politically Exposed Persons (PEPs)

A Politically Exposed Person (PEP) is someone who holds or has held a prominent public position — such as a government minister, member of parliament, senior judiciary, ambassador, or senior military officer — within the past year, as well as their immediate family members and close associates.

Being a PEP does not automatically prevent you from using our platform. However, if you are identified as a PEP, we are required to:

  • Carry out additional verification of your identity
  • Request documentation confirming your source of funds and source of wealth
  • Apply enhanced ongoing monitoring to your account

If you are a PEP, please disclose this when registering or contact our support team.

Underage Gambling

You must be 18 or over to use our platform.

If it is established that a player was under 18 at the time of any gambling activity:

  • Their account will be closed immediately
  • All winnings and bonuses will be forfeited
  • Any funds deposited (minus any forfeited winnings) will be returned
  • The payment method used will be blocked

We take underage gambling very seriously and carry out age verification checks as part of our registration and KYC process. If you are aware of a minor accessing a gambling platform, please contact the relevant authorities.

Your Obligations as a Player

To keep your account open and in good standing, you must:

  • Provide accurate and truthful information when registering and at all times
  • Submit any requested identity or verification documents promptly
  • Notify us of any changes to your personal details
  • Not allow any other person to use your account
  • Not attempt to open more than one account per brand

Failure to comply with these requirements may result in your account being suspended or permanently closed.

Questions & Contact

If you have any questions about our AML or KYC requirements, or if you have been asked to provide documents and need assistance, please contact our customer support team who will be happy to guide you through the process.

Trickless N.V.
Zuikertuintjeweg Z/N, Curaçao
Licence No. OGL/2024/139/0125 — Curaçao Gaming Authority
[email protected]

Last reviewed: May 2026 · This policy is subject to change in line with applicable regulations.