Privacy Policy

Data Collection, Processing & Your Privacy Rights · Player Information

Our Commitment

At Trickless N.V., we value our customers and take all necessary measures to protect your personal data. The data controller for this policy is the Trickless operator website, operated by Trickless N.V., a company registered in Curaçao with Company Number 160941, Registered Address: Zuikertuintjeweg Z/N, Curaçao.

This Privacy Policy explains our practices for collecting, using, and sharing information — regardless of whether you access the website via a personal computer, mobile device, or any other technology.

1. Purpose

The purpose of this Privacy Policy is to explain our practices and policies for collecting, using, and sharing information and cookies collected from or about you. The Trickless operator website obtains certain personally identifiable information about you to facilitate our relationship and offer you the best possible gaming experience.

This Policy is based on the following principles:

• Personal data shall be processed in a lawful, fair, and transparent way.
• Collection, processing, and retention shall only be performed for specified, explicit, and legitimate purposes; no further incompatible processing will take place.
• Personal data shall be adequate, relevant, and limited to what is necessary for the purpose for which it is processed.
• Personal data shall be accurate and, where necessary, kept up to date.
• Every reasonable step shall be taken to erase or rectify inaccurate data without delay.
• Personal data shall be kept in a form that permits identification no longer than necessary for the processing purpose.
• All personal data shall be kept confidential and stored with appropriate security.
• Personal data shall not be shared with third parties except where necessary to provide services under agreement.
• Data subjects have the right to request access, rectification, erasure, restriction of processing, data portability, and to object to processing.

2. Types and Usage of Information We Collect

In order to create your account, comply with regulatory obligations (such as prevention of money laundering and other applicable laws), support internal reporting and business development, ensure optimal customer experience, and verify the accuracy and legality of information provided, we collect your personal data — meaning any data from which you can be personally identified — including but not limited to:

• Personal Identifiers: e.g. name, surname, date of birth
• Contact Details: phone number, email address
• Crypto Wallet Address
• Payment Methods: any payment method used on the platform
• Financial Information
• Connection Information: e.g. username, password
• Location Information: e.g. MAC address and IP address
• Source of Wealth

3. Disclosure of Personal Information

We will not intentionally disclose your personal information to any third party or entity in ways different from what is disclosed in this privacy notice. However, we may disclose your personal information in the following circumstances:

3.1 Business Transfers

In the event that we sell or buy any business, assets, or shares, we may disclose your personal data to the prospective seller, buyer, investors, or any company within our group (including in the event of insolvency) of such business, assets, or shares.

3.2 Legal and Regulatory Obligations

If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, in order to enforce or apply our Terms and Conditions, or to protect our rights, property, or safety, or those of our customers or others.

3.3 Law Enforcement

To cooperate with law enforcement agencies to enforce laws, and to investigate and prosecute unlawful activities such as fraud and scams. We maintain the right to disclose information about you to law enforcement and government officials where necessary in connection with any investigation of fraud, scam, or other illegal activity. In particular, these authorities include:

• Competent Gaming Authority (CGA)
• Anti-Money Laundering / Counter-Terrorism Financing (AML/CTF) agencies
• Law enforcement bodies in the countries in which we operate

This includes exchanging information with other companies and organisations on grounds of fraud protection and credit risk reduction.

3.4 Third-Party Service Providers

We may disclose certain personal information to unaffiliated third-party service providers, agents, or independent contractors who help us maintain the Trickless operator website and provide administrative services — including but not limited to order processing, customer service, data analysis, and marketing support. We ensure that these parties will not use personal information for any other purpose, and we enter into contracts compelling them to meet applicable privacy standards. The following categories of third parties may receive your data:

• Payment processors (defined per brand)
• AML/CTF and anti-fraud services
• Platform providers
• Service providers

3.5 Casino Providers

When you play casino slots developed by casino providers, their relevant privacy policies also apply.

3.6 Cross-Border Data Transfers

We will not disclose your personal information to third parties in countries where there is no adequate data protection regime. However, in the event that such a transfer occurs, we will take all reasonable steps to ensure your data is treated as securely as it would be within our jurisdiction and in accordance with this Privacy Policy and applicable legislation. We will update this Privacy Policy to reflect any such cross-border transfers and the relevant safeguards in place.

4. How Long We Keep Your Data

It is our policy to retain client information only for as long as is necessary for the purpose for which it was originally obtained, in alignment with the Data Minimisation and Storage Limitation principles. For all purposes below, your data will be retained for a minimum of five (5) years after the termination of the customer relationship.

In some cases, personal information may be retained beyond that period due to legal obligations, legitimate interest purposes, or other applicable requirements. Such reasons include:

• Money laundering obligations
• Taxation requirements
• Player protection obligations
• Civil law obligations
• Penal law obligations
• Any other applicable legal issues

5. Your Data Privacy Rights

5.1 Rights You Hold

At any point while we are maintaining or processing your data, you have the following rights and can submit a relevant request via your personal account or by contacting us directly:

• Right of Access: You have the right to access the personal data that we hold about you.
• Right of Rectification: You have the right to correct data that we hold about you that is inaccurate or incomplete.
• Right to Erasure: You can ask for the data we hold about you to be erased from our records; we are obliged to satisfy such requests in certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information; we are obliged to satisfy such requests when certain conditions apply.
• Right to Data Portability: You have the right to have the data we hold about you transferred to another organisation.
• Right to Object: You have the right to object to particular processing activities, under certain conditions.
• Right to Withdraw Consent: Where the legal basis for processing is "Consent", you have the right to withdraw consent at any time via the integrated consent management portal in your account, without affecting the lawfulness of prior processing.

5.2 How to Exercise Your Rights

You can exercise your rights on a case-by-case basis using the table below:

5.3 Response Timelines

We will review your requests and respond with details of the status (acceptance, partial acceptance, or rejection) as soon as possible and no more than one month after receiving the request. If we refuse a Data Privacy Rights request, we will provide a reason. You have the right to appeal to the competent authorities or the Data Protection Officer (DPO).

5.4 Right to Refuse

We reserve the right to refuse requests that are placed too frequently, that require a disproportionate technical effort, that may have disproportionate technical consequences, that put others at risk of a privacy breach, or that are highly impractical.

6. Updating Your Personal Information

Except in exceptional circumstances, you may review, update, or delete certain personal information by logging into your account and using the tools provided. However, certain data that is necessary to check eligibility — such as date of birth or age — cannot be deleted.

You can obtain a copy of your personal information through your personal account. For your protection, you will be required to provide proof of identity to obtain such copies. If you would like to close your account, this can be done through your personal account or by contacting customer support. We will comply with such requests unless we have a legitimate ground not to delete the data.

7. Security

Protecting your data is of the utmost importance to us. We constantly strive to provide all possible means of assuring your personal data's safekeeping, the restriction of unauthorised access, and protection against potential alterations. Our security measures include technical, procedural, monitoring, and tracking steps intended to safeguard data from misuse, unauthorised access or disclosure, loss, alteration, or destruction.

No method of transmission over the internet, or other method of electronic storage, is fully secure. We cannot guarantee the security of any information you transmit to us or store on the service. However, all adequate security systems designed to protect your personal data will be used to prevent it from being stolen, misused, or abused, and to avert personal data breaches. If you believe your personal data has been compromised, please contact us at [email protected].

8. Profiling

We collect your personal data — including transactional behaviour, gambling activity and practices, cookies, and geolocation information — in order to provide you with customised and tailored preferences, views, and services. The profiling activity allows us to present you with a personalised view and experience on the Trickless operator website.

Profiling also allows us to detect and report potential fraudulent behaviour and violations of our Terms and Conditions, potential money laundering practices, and responsible gambling behaviour, in line with our regulatory and legal obligations of reporting such incidents to the relevant authorities.

9. Cookies

9.1 What Cookies Are

Cookies are small text files, mainly consisting of letters and numbers, that are stored on users' devices and saved by their browser when they visit a website. The Trickless operator website uses cookies and similar technologies (e.g. pixel tags, web beacons, clear GIFs, and JavaScript) to recognise users' web browsers, analyse trends, and make our website more user-friendly, efficient, and secure. In this Cookie Policy, we will refer to cookies and similar technologies simply as "Cookies."

You may find further information about Cookies, including how to manage and delete them, at: https://allaboutcookies.org/how-to-manage-cookies

9.2 Cookie Settings

Any user may decide whether or not to accept Cookies. Users may set their browser to only allow cookies in individual cases, exclude the acceptance of cookies for all or certain cases, and activate the automatic deletion of cookies when closing the browser. By having these settings, a user can still have full access to the Trickless operator website; however, preferences may need to be manually adjusted at each visit and some functionalities may not work optimally.

9.3 Advertising and the Use of Cookies

As part of the Trickless operator website's operation and for our own statistical insights on site traffic, our website automatically logs internet IP addresses. We do not register email addresses of visitors to our website. Our advertising system logs IP addresses to supply more accurate advertising features, such as language-specific banners.

Whilst our website may contain links to third-party websites operated by parties other than us, we are not responsible for the privacy practices or content of such websites.

10. Changes to Our Privacy Policy

We strive to constantly review and update our Privacy Policy in order to address potential legislative and regulatory requirements, while providing optimal protection of your privacy. Any material changes will be communicated to you via the current web page and/or the email address you provided.

11. Contact Us

If at any time you believe that we have not adhered to the provisions set out within this Privacy Policy, or for any other data privacy related matter, please contact us:

• Email: [email protected]
• CGA Portal: www.gaming-curacao.com
• Trickless N.V. · Zuikertuintjeweg Z/N, Curaçao · Licence No. OGL/2024/139/0125

Trickless N.V.
Zuikertuintjeweg Z/N, Curaçao
Licence No. OGL/2024/139/0125 — Curaçao Gaming Authority
[email protected]

Last reviewed: June 2026 · This policy is subject to change in line with applicable regulations.