Introduction
1.1 By using, visiting, and/or accessing the PlayRed website and/or any of its
subdomains, mobile applications, or any platform operated by Trickless N.V., or by
creating an account, you fully accept these Terms and Conditions, the Privacy Policy,
the Cookies Policy, and any other rules related to the gaming and betting products
available on the site (“Terms”).
1.2 If you do not accept these Terms, you are invited not to use the site or its services.
1.3 The Terms may be updated periodically for regulatory or internal operational
reasons. Continuing to use the site constitutes automatic acceptance of any such
modifications.
1.4 The site is operated by Trickless N.V., a company registered in Curaçao under
registration number 160941.
1.5 The terms “you”, “your”, “client”, “user”, or “player” refer to any person who accesses
or uses the site and its services.
1.6 “Games” include Casino, Live Casino, card games, and other products available on
PlayRed. Trickless N.V. reserves the right to add, remove, or modify games at any time.
1.7 The official language of the site is English. In case of conflict between translations,
the English version prevails.
User Account
2.1 To access PlayRed services, you must create a personal account. You must be at
least 18 years old or meet the minimum legal age required in your jurisdiction. Providing
false age information may result in account closure.
2.2 You agree to provide accurate, complete, and updated personal information when
registering. PlayRed reserves the right to verify your identity at any moment.
2.3 You are responsible for maintaining the confidentiality of your login credentials. Any
activity performed using your credentials will be considered carried out by you.
2.4 Use of another person's account is strictly prohibited.
Multiple Accounts
3.1 Users may have only one account. Multiple accounts per person, household, IP
address, email, payment method, device, or phone number are prohibited.
3.2 If multiple accounts are detected, PlayRed may:
● Close duplicate accounts
● Cancel bonuses and winnings
● Block access to promotions
● Suspend or permanently close the user’s account
Winnings and Payments
4.1 Winnings generated through games are credited automatically to the user’s
account.
4.2 In case of an incorrect credit due to technical or human error, PlayRed reserves the
right to reverse the incorrect transaction or deduct the amount from your balance.
4.3 Winnings may be subject to verification procedures before processing withdrawals.
Deposits
5.1 Deposits must be made using valid and authorized payment methods. Depositing
with someone else’s credit card or payment instrument is prohibited.
5.2 Deposits may require identity verification (KYC).
5.3 Fraudulent deposits may be reported to the competent authorities.
Withdrawals
6.1 Withdrawals can be processed only after identity verification is successfully
completed.
6.2 Withdrawal requests are processed within two business days, although additional
verification may extend the process.
6.3 The minimum withdrawal amount is 20 EUR/USD.
6.4 Withdrawals exceeding 50,000 EUR may be paid in installments.
6.5 Withdrawals must be made using the same payment method used to deposit,
unless otherwise restricted.
Account Closure
7.1 You may request account closure at any time.
7.2 PlayRed reserves the right to close accounts in cases including:
● Fraud
● Multiple accounts
● Abuse of promotions
● Suspicious or illegal activity
● Violation of any Terms
7.3 Remaining funds (if lawfully obtained) may be returned, except in cases of fraud or
regulatory violations.
Data Protection
8.1 User data is processed according to the Privacy Policy and applicable data
protection laws.
8.2 Data may be shared with third-party service providers, regulatory bodies, and
fraud-prevention entities.
8.3 PlayRed applies technical and organizational measures to ensure data
confidentiality and security.
Fraud and Prohibited Activities
9.1 The following conduct is strictly prohibited:
● Fraudulent activity
● Money laundering
● Use of VPN or IP masking
● Collusion between players
● Software manipulation
● Use of bots or unauthorized software
● Bonus abuse
● Exploiting system vulnerabilities
9.2 In cases of fraud or suspected fraud, PlayRed may:
● Freeze the account
● Cancel winnings
● Retain funds
● Notify authorities
● Permanently close the account
Live Chat
10.1 Offensive language, spam, threats, harassment, solicitation, collusion, or
promotional behavior is prohibited in Live Chat.
10.2 Violating these rules may result in temporary or permanent suspension of chat
access.
Technical Failures
11.1
PlayRed is not responsible for:
● Internet connection failures
● Technical issues on the user’s device
● Browser incompatibilities
● Delays or interruptions caused by third-party providers
11.2 In case of system failure, PlayRed may:
● Void affected bets
● Restore the game to a previous stable state
● Cancel winnings if necessary
Non-transferability
12.1 Accounts, funds, and bonuses are non-transferable.
12.2 You may not sell, transfer, or assign your account to third parties.
Restrictions
13.1 Users located in restricted jurisdictions may not use the services, including but not
limited to:
USA, UK, France, Australia, Aruba, Curaçao (residents), and other prohibited
territories.
13.2 PlayRed may restrict access based on geolocation.
Claims and Disputes
14.1 Players may submit complaints by email at: [email protected].
14.2 PlayRed will attempt to resolve claims promptly and fairly.
14.3 Unresolved disputes fall under the jurisdiction of Curaçao.
Applicable Law
15.1 These Terms are governed by the laws of Curaçao.
Intellectual Property
16.1 All logos, trademarks, texts, graphics, software, and content on PlayRed are the
exclusive property of Trickless N.V.
16.2 Users may not copy, reproduce, distribute, or modify site content.
Promotions and Bonuses
17.1 Promotions are subject to their own Terms and Conditions.
17.2 Unless otherwise specified, the standard casino wagering requirement is 30x the
bonus amount.
17.3 Any misuse of bonuses may result in:
● Removal of bonuses
● Cancellation of winnings
● Account restrictions
● Account closure
Game Availability
18.1 PlayRed does not guarantee uninterrupted access to games.
18.2 Some games may be temporarily unavailable due to maintenance or technical
issues.
Cookies Policy
19.1 PlayRed uses cookies to enhance user experience, analyze performance, and
support personalization.
19.2 Users may configure browser settings to block or limit cookies.