Legal

Terms and Conditions

Version 2.0 · Effective Date: January 1, 2025 · Compliant with CGA Policy Guidelines April 2026

IMPORTANT NOTICE

By using, visiting, and/or accessing the Operator website and/or any of its subdomains, mobile applications, or any platform operated by Trickless N.V., or by creating an account, you fully accept these Terms and Conditions, the Privacy Policy, the Cookies Policy, and any other rules related to the gaming and betting products available on the site.

If you do not accept these Terms, you are invited not to use the site or its services.

1. Company Information and Licensing

1.1 Licence Holder Information

The gaming platform is operated by Trickless N.V., a company incorporated under the laws of Curaçao with the following details:

Company Name: Trickless N.V.
Business Address: Zuikertuintjeweg Z/N, Curaçao
Chamber of Commerce Registration Number: 160941
Gaming Licence Number: OGL/2024/139/0125

1.2 Regulatory Oversight

The website operates under the supervision and regulation of the Curaçao Gaming Authority (CGA). Our gaming operations are conducted in accordance with the National Ordinance on Games of Chance (NOGC) and all applicable CGA regulations. The CGA licence ensures compliance with international standards for player protection, responsible gaming, anti-money laundering, and fair gaming practices.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

"Company", "We", "Us", "Our": Refers to Trickless N.V. and the website platform.
"Player", "You", "Your": Refers to any individual who registers and uses our services.
"Account": The personal gaming account created by a Player on our platform.
"Games": All casino games, slots, table games, and other gaming products available on the gaming platform.
"CGA": Curaçao Gaming Authority, the regulatory body overseeing our operations.

3. Account Registration and Player Obligations

3.1 Eligibility Requirements

Before opening a Player account, you must meet the following obligations:

Be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
Provide accurate, complete, and truthful personal information during registration.
Verify your identity through our Know Your Customer (KYC) procedures.
Confirm that online gambling is legal in your jurisdiction of residence.
Agree to these Terms and Conditions and our Privacy Policy.
Maintain only one account per person, household, or IP address.

3.2 Account Security and Player Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

Additional player responsibilities include:

Use your account solely for personal play and entertainment.
Refrain from any form of collusion, unfair play, or fraudulent behaviour.
Comply with acceptable behaviour standards in chatrooms and messaging functions.
Not sell, transfer, or acquire accounts from other players.

3.3 Acceptable Behaviour and Code of Ethics

The gaming platform maintains comprehensive monitoring systems to detect and prevent collusion, unfair play, and fraudulent behaviour. This includes:

Monitoring and logging of all chat and message activity.
Recording of gameplay patterns and betting behaviour.
Automated detection systems for suspicious activities.

Violations of acceptable behaviour may result in account closure, suspension, forfeiture of winnings, and reporting to relevant authorities.

3.4 Know Your Customer (KYC) Requirements

All players must complete identity verification procedures as part of our KYC policy. This process includes:

Initial verification during account registration.
Enhanced verification for withdrawals exceeding XCG 4,000 (approximately EUR 2,000).
Periodic refreshed verification as required by regulatory obligations.

Required documentation may include government-issued ID, proof of address, and payment method verification. We will not request additional information beyond what was required during account opening, except where strictly necessary for AML/CFT compliance.

3.5 Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT)

All transactions are monitored for AML/CFT compliance to detect and prevent money laundering and terrorist financing. This monitoring includes:

Screening of player data against sanctions and Politically Exposed Persons (PEPs) lists.
Transaction pattern analysis and suspicious activity detection.
Reporting of unusual or suspicious transactions to relevant authorities in accordance with Curaçao law.

4. Account Closure and Suspension

4.1 Voluntary Account Closure

You may close your account at any time by contacting our customer support. Upon closure, any remaining balance will be returned to you after verification procedures.

4.2 Suspension and Involuntary Closure

We may suspend or close your account under the following conditions:

Violation of these Terms and Conditions.
Suspected fraudulent activity or money laundering.
Failure to complete identity verification procedures.
Self-exclusion or responsible gaming measures.
Legal or regulatory requirements.

5. Currency and Financial Transactions

5.1 Accepted Currencies

The gaming platform accepts the following currencies for stakes and prize money:

EUR (Euro) — Primary currency
USD (US Dollar)
Other local currencies based on targeted markets

6. Player Funds and Winnings

6.1 Suspension, Cancellation, or Invalidation

The distribution of player funds and winnings may be suspended, cancelled, or declared invalid under the following conditions:

Technical malfunction or software error affecting game outcomes.
Suspected cheating, collusion, or use of prohibited software.
Violation of game rules or betting limits.
Incomplete identity verification or KYC procedures.
Legal or regulatory investigation requirements.
Disputed transactions or chargebacks.

6.2 Fund Protection

Player funds are held in segregated accounts separate from company operational funds, ensuring protection in accordance with CGA regulations.

7. Data Retention and Communications

7.1 Communication Retention Period

In compliance with CGA regulations, all communications relating to participation in games are retained for the following periods:

Game transaction records: 5 years from the date of transaction
Player communications (chat, email, support tickets): 3 years from last communication
Account registration and KYC documents: 5 years from account closure
Financial transaction records: 7 years from transaction date
Responsible gaming and self-exclusion records: 10 years from implementation

7.2 Data Access and Privacy

Retained communications may be accessed by authorised personnel for regulatory compliance, dispute resolution, and player protection purposes. All data handling complies with applicable privacy laws and our Privacy Policy.

8. Responsible Gaming Policy

The gaming platform is committed to promoting responsible gaming and protecting players from gambling-related harm. Our comprehensive responsible gaming framework includes the tools and measures set out below.

8.1 Deposit and Spending Limits

Players can set the following limits on their accounts:

Daily, weekly, and monthly deposit limits
Session time limits
Loss limits per session, day, week, or month
Wager limits per bet or session

Limit increases require a 24-hour cooling-off period before taking effect. Limit decreases take effect immediately.

8.2 Self-Exclusion

Players may self-exclude from the gaming platform for the following periods:

Standard periods: 1 year, 2 years, 5 years
Permanent self-exclusion: Indefinite period

During self-exclusion, players cannot access their account, receive promotional materials, or create new accounts. Self-exclusion cannot be reversed during the chosen period.

8.3 Cooling-Off Periods

Players can request temporary account suspension (cooling-off) for: 24 hours, 7 days, 1 month, or 3 months.

8.4 Problem Gambling Resources

We provide links to professional gambling addiction support organisations and encourage players to seek help if needed. Resources include GamCare (www.gamcare.org.uk), Gambling Therapy, and local support services.

9. Withdrawal Requests and Dormant Accounts

9.1 Withdrawal Processing

Withdrawals are only permitted after wagering requirements are met.
Withdrawals may be held pending identity verification. Providing false information will result in account closure.
Funds marked as "Bonus" or blocked due to interrupted games cannot be withdrawn.
The deposit amount must be wagered at least once before a withdrawal can be made. Cancelled bets are not considered as wagered; therefore, no withdrawal will be possible until a valid bet has been wagered.
Withdrawals are processed within 2 business days, except for delays caused by payment methods.
The minimum withdrawal is 20 EUR/USD or equivalent. You cannot withdraw more than the available balance.
The withdrawal method must match the deposit method unless exceptions apply.
Withdrawals over €50,000 may be paid in monthly installments. Progressive jackpots are paid in full.
Any external banking fees are the player's responsibility.

9.2 Dormant Account Policy

Accounts are considered dormant after 12 months of inactivity. For dormant accounts:

We will attempt to contact the player via registered email and phone.
After 18 months of inactivity, a monthly maintenance fee of €5 may be applied.
Balances under €10 may be forfeited after 24 months of inactivity.
Larger balances are held indefinitely and returned upon player contact.

10. Applicable Law and Jurisdiction

10.1 Governing Law

These Terms and Conditions and all disputes arising from or relating to your use of the gaming platform services are governed by and construed in accordance with the laws of Curaçao.

10.2 Jurisdiction

Any disputes between Trickless N.V. and the player that cannot be resolved through our complaints procedure shall be subject to the exclusive jurisdiction of the courts of Curaçao.

By using our services, you consent to the jurisdiction of Curaçao courts and waive any objection to venue or inconvenient forum.

11. Complaints Procedure and Alternative Dispute Resolution

11.1 Internal Complaints Procedure

If you have a complaint regarding our services, please follow this procedure:

Contact our Customer Support team via live chat or email ([email protected]).
Provide detailed information about your complaint, including account details and relevant documentation.
We will acknowledge your complaint within 24 hours.
Investigation and resolution will be completed within 10 business days.
You will receive a written response with our decision and reasoning.

11.2 Alternative Dispute Resolution (ADR)

In accordance with Article 5.3 of the National Ordinance on Games of Chance (NOGC), if you are not satisfied with our internal resolution, you may escalate your complaint to our certified ADR provider. ADR services are provided free of charge to players. The ADR decision is binding on the gaming platform but not on the player, who retains the right to pursue legal action.

11.3 Regulatory Complaints

You may also file complaints directly with the Curaçao Gaming Authority:

Email: [email protected]
Website: www.cga.cw

12. Bonuses and Promotions

12.1 Bonus Terms and Conditions

All bonus offers are subject to specific terms and conditions that must be explicitly accepted before participation. Bonus terms are clearly disclosed and include:

Wagering requirements and calculation methods
Expiry periods and forfeiture conditions
Withdrawal restrictions and conditions
Game restrictions and contribution rates

Players have adequate time to review bonus terms before acceptance and cannot be time-barred from accessing full terms and conditions.

12.2 Non-Cashable Bonus Funds

Certain promotional funds may be non-cashable and subject to specific usage conditions. All non-cashable bonus money is clearly identified, and conditions for use are explicitly communicated to players.

13. Fairness and Game Rules

13.1 Game Fairness and Random Number Generation

All games offered on the gaming platform are fair and use certified Random Number Generators (RNGs) that have been tested and approved by independent testing laboratories. Our RNG systems ensure:

Truly random and unpredictable game outcomes.
Compliance with international gaming standards.
Regular testing and certification by accredited laboratories.

13.2 Live Dealer Games and Result Determination

For live dealer games and other non-RNG products, results are determined through physical processes conducted by trained dealers. Discrepancies are resolved according to established procedures, with video evidence used for verification when necessary.

13.3 Fixed Odds Betting

Fixed odds betting results are determined based on official event outcomes from recognised sporting bodies and data providers. Settlement procedures account for various scenarios including postponed events, rule changes, and technical issues.

14. Non-Financial Institution Status

14.1 Financial Institution Disclaimer

Trickless N.V. is not a financial institution and no interest whatsoever is owed or paid on deposited funds. Player funds are held for gaming purposes only and do not constitute banking or investment services.

14.2 Remittance Rules

The general rule is that funds are returned only to the account from which they originated. However, alternative remittance procedures apply when this is not possible, including:

When the original payment account or wallet is suspended or closed.
For cryptocurrency wallets that are lost, unavailable, or sanctioned.
In cases of delisted tokens, chain forks, or blocked addresses.

Alternative remittance procedures require additional verification and may involve longer processing times to ensure compliance with AML/CFT regulations.

15. Cancellation of Wagers and Events

15.1 Event Cancellation and Termination

Wagers, games, and events may be cancelled or terminated under various circumstances. Our procedures address:

Odds errors and software bugs.
Live dealer mistakes and technical malfunctions.
Event postponements, cancellations, or rule changes.
Errors in published odds or pay tables.

15.2 Refund Procedures

When cancellations occur, refund eligibility and procedures depend on the specific circumstances. Generally, stakes are returned to players when events are cancelled due to technical errors or circumstances beyond player control.

16. Amendment of Terms and Conditions

16.1 Modification Process

We reserve the right to modify these Terms and Conditions at any time. Changes will be implemented according to the following process:

Players will be notified of changes via email and prominent website notice.
Updated terms will be clearly marked with the revision date.
Players can review changes in a clear, comparative format.

16.2 Player Options

Upon notification of changes, players may:

Accept the new terms by continuing to use our services.
Reject the changes and close their account within the notice period.
Withdraw any remaining balance before account closure.

16.3 Player Notification and Acceptance

Players will be notified of any updates through: email notification to their registered address; prominent website notice on the homepage and account area; reference to material changes and clause numbers; the effective date of amended Terms; and a direct link to the updated document. Material changes require active re-acceptance by players. Evidence of player notification is retained and available to the CGA upon request.

16.4 Historical Archive and Record-Keeping

Effective from December 24, 2024, we maintain a historical archive of all Terms and Conditions versions. Previous versions are made accessible to players upon request through our customer support channels.

16.5 Accessibility and Availability

These Terms and Conditions are available for consultation at all times via the publicly accessible part of our website, accessible within one click from the homepage footer, registration page, player account area, and all website pages and mobile platforms.

17. Final Provisions

17.1 Governing Law

These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising out of or in connection with these Terms shall be submitted to a competent court of Curaçao.

17.2 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookies Policy, and Responsible Gaming Policy, constitute the entire agreement between you and Trickless N.V. regarding your use of the gaming platform services.

17.4 Contact Information

For player support and enquiries, live chat is available on our website. For complaints, contact [email protected].

17.5 Periodic Review

These Terms and Conditions are reviewed periodically and updated in line with regulatory changes, business developments, and player protection enhancements.

PDF Link to download these T&CS: Terms and Conditions

Regulatory Information

The gaming platform is operated by Trickless N.V. under licence OGL/2024/139/0125 issued by the Curaçao Gaming Authority. This licence authorises the operation of online casino games and ensures compliance with international gaming standards.

Responsible Gaming: If you or someone you know has a gambling problem, please seek help. Visit www.gamcare.org.uk or call the National Gambling Helpline.

Trickless N.V.
Zuikertuintjeweg Z/N, Curaçao
Licence No. OGL/2024/139/0125 — Curaçao Gaming Authority
Complaints: [email protected]