Account Management
Learn how to create an account and get started in just a few steps.
Withdrawing funds from an account is simple and secure.
Follow these steps:
- Log in to your Our Casino account.
- Go to the "Cashier" or "Withdraw" section.
- Select your preferred withdrawal method from the available options.
- Enter the amount you wish to withdraw.
- Provide any required information, depending on the withdrawal method.
- Click "Confirm" to submit your withdrawal request.
Please note that, at one point, you may need to complete the account verification process before withdrawal.
Processing times can vary based on the payment method used.
The processing time for withdrawals depends on the selected payment method:
- E-wallets: Typically processed within 24 hours.
- Credit/Debit Cards: May take between 2 to 5 business days.
- Bank Transfers: Can take up to 5 business days, depending on your bank.
Please note that your withdrawal may be subject to verification procedures, especially for first-time withdrawals. This may slightly extend the processing time.
We aim to process all withdrawal requests always as quickly as possible.
To change your account details on Playred, go to “Account” and then select “Personal Data.” Here you will be able to change your name, address and phone number within a very short time.
However, there may be some information like your date of birth or your payment method that may not be easily changeable due to security reasons. If you are changing your phone number or email address, you may be required to present a proof of ownership. Normally, the system sends the one-time password (OTP) through SMS or email and ask you to confirm the change and that the request is made by the account holder. This is to avoid other people from taking over your profile.
After changing your details it is advisable to make sure that you have saved them and log out of the account. In case you have any problems or if you find that some data cannot be altered, we advise you to contact customer support. The support team is able to confirm the problem and give a proper solution.
To ensure that your account is secure, we also advise you to enable two-factor authentication (2FA) and use a secure password. This minimizes the risk of someone else gaining access to your account and thus gives you full rights to your gaming profile.
For more details, please get in touch with our customer support through live chat or email.
If you forget your password of Playred account, you can easily request a new one from the website or by contacting support through live chat. To reset your password, go to the login page and click on "Forgot Password?". You will be required to enter the email address that is associated with your account. Once you make the request, you will receive an email with a link to choose a new password.
It never hurts to check the spam folder if the email doesn’t show up in your inbox in a few minutes. In case you have lost your email or are unable to set a new password, you can always contact customer support via live chat or email.
The support team may request some form of proof of identity from you, such as your name, date of birth, or information on your last transaction. To secure your account, you should select a secure password, which consists of both upper and lower case letters, numbers, and symbols. Also, we suggest that you enable two-factor authentication (2FA) to increase the security of your account.
If you have the tendency to forget your credentials, it is advised that you use a password manager to store your login information safely. In case the problem still persists or you have any problems with the password reset, please contact customer support right away.
No, Playred does not let people have several accounts. Each person is only permitted to create one account with the site, using their real name, email address, phone number, and payment details. This is done to avoid fraud and to comply with certain rules that are in place to make sure that everyone is able to game fairly.
The system of Playred is set up to identify any attempts to open more than one account. If a person attempts to register more than once with the site using practically the same details, it may be possible that the registration is blocked or the accounts are suspended. However, the use of different accounts to peddle bonuses and promotions is considered cheating and may lead to the closure of all the accounts associated with it, and if there are any funds available, they may be confiscated.
If you are having problems with your current account, for example, you are having problems logging in, or you need to change your details, we advise you to contact the customer support instead of creating a new profile. Any problems that you may have can easily be solved by the support team.
It is crucial to adhere to this rule in order to preserve the integrity of the gaming process and to prevent cheaters from taking advantage of other users. If the multiple account policy is broken, Playred is within its rights to take such measures as to permanently block access to the website and its services.
Yes, you can shut down your account temporarily from Playred. To do so, you have to use the live chat option to contact the customer support team. The support team will then assist you and direct you to the various channels through which you can disable your account depending on your reason for requesting for the disablement.
The option of disabling your account is useful for those who want to take a break from the game without completely deleting their account. Self-exclusion and voluntary suspension are available in Playred, and the time frames for each can be anything from a few days to a few months. During this time, you will not be able to use your account, make deposits or place bets.
If you want to use your account before the suspension period is over, you may have to wait until the end of the period or ask support whether it is possible to reactivate the account earlier. Nevertheless, because of security and responsible gaming policies, some requests for early reactivation may not be honored.
This feature is part of the responsible gaming policies of Playred to ensure that gamers game in a healthy manner. If you also think that you have problems with gambling, you can also ask for more strict measures like permanent self-exclusion or preventing all forms of gaming transactions.
To proceed with the temporary closure of your account, you need to contact the support team through live chat and give the relevant details.
If your Playred account has been blocked, the first thing to do is to contact customer support via live chat. The support team will help you understand the reason for the suspension and what you need to do to get the account unsuspended.
Suspensions can occur for a number of reasons, including: violation of the terms of service; suspicious activities; unverified identity; or exclusion of the user from the platform. If the suspension is a result of a security verification, you may be required to present proof of identity again in order to unblock your account.
If your account was blocked for failing to meet the company’s policies and guidelines, the support staff will have to check on your account and tell you whether it can be unlocked. At times, Playred may require more info or may temporarily block your account before allowing you to use it.
If you think you are suspended incorrectly, you should report your problem to the support team and submit any available evidence. It is important not to create a new account as Playred does not allow people to have more than one account and creating more than one account may lead to the account being closed permanently. To unblock your account as soon as possible, please contact our customer support via live chat and follow the instructions given to you.
If you want to replace the email associated with your Playred account, you must do so through customer support via live chat. Due to security reasons, the ability to change your email is not readily available in the account settings thus support will have to confirm your identity before proceeding.
When seeking assistance from support, it is recommended to include your personal information like your username and any other information that may be required to verify your identity. The team may request that you solve some security quizzes or present proof of ownership of the account in the form of ID.
It may take some time to update the email depending on the level of verification required. Once the process is done, you will get the confirmation of the same on your new email address. It is advised to select a strong and not hard to reach email since it will be used for all communication purposes including security alerts and promotional activities.
If you have lost your access to the present email address, notify support right away to inform you of the process of changing the email without jeopardizing the security of your account.
In case you believe that your Playred account has been hacked, it is crucial to respond fast in order to prevent the leakage of your data and the balance. If you have any problems, please feel free to contact our customer support via live chat to describe the problem and get help.
Our security team is always active to ensure that the platform is secure and if your account is hacked, we will do all that is required to make it secure again. This may involve blocking the account for a certain period of time, analyzing the recent events, and confirming the ownership of the account.
In order to enhance the security of your account, it is suggested to change the password frequently, to enable two-factor authentication, and do not share your login credentials with anyone. Watch out for phishing emails or messages that may look like they are coming from the platform in order to request your login details.
If your account has been hacked, our support staff will investigate the case and if it is possible, return any lost funds. But it is very important to inform the support team about the problem as soon as possible to avoid the worst.
Security of users is our primary concern and we are always ready to protect your data and provide a secure gaming environment.
Two step verification also known as two factor authentication (2FA) is a very useful security feature that helps to secure your Playred account. When on, you are required to enter a temporary code from an authenticator app in addition to your password.
To activate 2FA, visit the ‘Security’ setting of your account and follow the guidelines to connect your authentication app of choice, Google Authenticator or Authy for instance. After enabling it, you will be required to provide the code every time you want to log in.
We suggest to turn on 2FA to make the security of your account and money as strong as it can be.